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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Wendy Bailey

Wendy Bailey

March 28, 2025

5  out of  5
rating by Wendy Bailey
"I have worked with Char McLain since moving to Tumwater in 2015. She has always had my best interest at heart and helped me through multiple vehicle policies, renter's policies, and homeowner's policies in that time. She is kind, thoughtful, professional, and easy to talk to...and her staff has always upheld those same characteristics. I moved from one side of Washington state to the other in 2017 and chose to keep her as my agent. I have never regretted that choice and can't imagine working with anyone else!!"
We responded:
"Wendy, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Dan Donahue

February 28, 2025

5  out of  5
rating by Dan Donahue
"Leimomi was very helpful in getting my Home Owners insurance reinstated. DD"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to help with your home and auto needs!"
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PacNW Hiker

February 20, 2025

5  out of  5
rating by PacNW Hiker
"Char and her staff are great to work with! Very caring, helpful and responsive!"
We responded:
"Thank You Eric, we try to treat each client the way we would want to be treated. We appreciate you!"
Profile photo of Tracy D.

Tracy D.

January 24, 2025

5  out of  5
rating by Tracy D.
"This office has always been prompt, fair, and courteous with us."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Alan L Forrest

Alan L Forrest

January 24, 2025

5  out of  5
rating by Alan L Forrest
"Very responsive to my needs and a pleasure to work with"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of James Jones

James Jones

January 3, 2025

5  out of  5
rating by James Jones
"Great agency, great people. Consistently the best rate, and easy to communicate with."
We responded:
"Thank you, James, we enjoy working with you too. "
Profile photo of Robert Todd

Robert Todd

January 1, 2025

5  out of  5
rating by Robert Todd
"Reasonable rates, and excellent customer service!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Meradith Thayer

December 10, 2024

5  out of  5
rating by Meradith Thayer
"We have both renters & car insurance through this office and have a good experience with both. Lei was very helpful in getting our renters policy up to date with the new management guidelines and is very appreciated!"
We responded:
"Meradith, we enjoy helping you with your auto and renters needs. Leimomi is amazing and here to help. "
Profile photo of Eric Berger

Eric Berger

November 20, 2024

5  out of  5
rating by Eric Berger
"Very thorough update of my insurance needs. Friendly and helpful. A great place to secure your insurance."
We responded:
"We enjoy working with you guys and helping to protect your autos and home. "
Profile photo of Julie Zimmermann

Julie Zimmermann

August 17, 2024

5  out of  5
rating by Julie Zimmermann
"As usual, prompt service from the staff at Char's office. Email question and reply within couple hours. So nice to handle business without calling some 1-800 number call center who knows where... Thanks"
We responded:
"Thank you, Julie, for your business and taking the time to share your experience. The team is ready to help and always tries to respond same day. "
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Ira Blossom

June 24, 2024

5  out of  5
rating by Ira Blossom
"100% Awesome! State Farm is the best insurance!!! Everyone is super helpful and always welcome questions and updates for all your policies! I recommend Char McLain-State Farm Insurance to all my family and friends!!!"
We responded:
"Thank you IRA, helping with your Renters insurance is our pleasure. We appreciate your business and your review. "
Profile photo of Hi Hi

Hi Hi

April 6, 2024

5  out of  5
rating by Hi Hi
"I normally don't enjoy dealing with phone calls with services, but I had no trouble asking questions and not feeling I was being rushed. Professional, kind, and really seemed to care about my needs as a first-time renter. Would highly recommend 10/10. Edit: been with them for over 3 years now. ♡"
We responded:
"Thank You, Jem said she enjoyed helping you too! Renters is so important I am glad it all worked out."
Profile photo of Linda Kenworthy

Linda Kenworthy

April 4, 2024

5  out of  5
rating by Linda Kenworthy
"This state farm office has been extremely helpful with all our needs."
We responded:
"Thank you, Linda you guys make helping with car and home insurance is easy. "
Profile photo of Linda D

Linda D

February 10, 2024

5  out of  5
rating by Linda D
"Char is simply the best!! She is always patient, friendly, knowledgeable and does what's best for YOU !!! Her staff are all GREAT TOO!!!! THANK YOU ALL😊"
We responded:
"Thank you Linda, I will share this with the team. Working with you is easy, and fun!"
Profile photo of Jesse Hodson

Jesse Hodson

November 20, 2023

5  out of  5
rating by Jesse Hodson
"I walked into this office a broken man....POOF!!! All my worries were fixed immediately and with s smile! I can't wait to do more business here with Char and her TOP NOTCH associates....Thank you and Happy Thanksgiving to Char and her staff👍!!! 🙂 FIVE STARS * * * * *"
We responded:
"Jesse, you are so funny! I wish I had the Poof power! My team is awesome and always happy to help. Thank you for choosing us and Happy Thanksgiving. Char"
Profile photo of Maggie Balagot

Maggie Balagot

November 9, 2023

5  out of  5
rating by Maggie Balagot
"Have had good service w/Char & her office staff."
We responded:
"Thank you, Maggie, we believe in providing great service on day one and every day after. We appreciate you. "
Profile photo of Michael Swope

Michael Swope

October 21, 2023

5  out of  5
rating by Michael Swope
"We moved out of state. We thought Char’s office was GREAT when we lived in WA but since experiencing other 4.5-5 star State Farm offices have realized that Char’s office may never be matched. I wish we could have her office back, even from 2,000 miles away."
We responded:
"Michael, this is the nicest review I have ever gotten, Thank you so much. We miss you guys too! "
Profile photo of Traci Brulotte

Traci Brulotte

August 25, 2023

5  out of  5
rating by Traci Brulotte
"State Farm takes care of my insurance needs to perfection! Thanks! Jaymee!"
We responded:
"Thank You Traci, my team and I hope to make working with Insurance as easy as possible for you. "
Profile photo of Steven Estergard

Steven Estergard

August 20, 2023

5  out of  5
rating by Steven Estergard
"Char and her staff are always very helpful."
We responded:
"Thank You Steve, your comments made our day. "
Profile photo of j. r.

j. r.

August 17, 2023

4  out of  5
rating by j. r.
"Have been Char at State Farm for years now. Char and her team are friendly and very easy to deal with. State Farm rates are good too."
We responded:
"Thank you, we are here to help. "
Profile photo of Evalynn Kling Barrett

Evalynn Kling Barrett

July 19, 2023

5  out of  5
rating by Evalynn Kling Barrett
"I moved back into the area after being gone for 20 years. I transferred my State Farm office to Char and her team. I wholeheartedly recommend this office. They are extremely knowledgeable, friendly, and patient. I feel relaxed knowing they are helping me get the most coverage and applicable discounts for my policy. You won’t regret working with them. Thank you Char and your amazing team!"
We responded:
"Thank You Evalynn, this makes our day! "
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Timothy Kruse

June 4, 2023

5  out of  5
rating by Timothy Kruse
"Great customer service"
We responded:
"Thank You Tim, that is our goal :)"
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nicole white

April 10, 2023

5  out of  5
rating by nicole white
"Best ever"
We responded:
"Thank You Nicole, Insurance isn't always fun, so at least we can help wherever we can. "
Profile photo of Tami Simmons

Tami Simmons

April 4, 2023

5  out of  5
rating by Tami Simmons
"Char and her team are the best. Their customer service is the best. Thanks for all their support."
We responded:
"Tami, we enjoy working with you and always happy to help. "
Profile photo of Shellie Cox

Shellie Cox

February 7, 2023

5  out of  5
rating by Shellie Cox
"Always go above and beyond. Would most definitely recommend to anyone looking for insurance."
We responded:
"We try to treat everyone the way we would want to be treated. Thank you for your business."