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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Julie Zimmermann

Julie Zimmermann

August 17, 2024

5  out of  5
rating by Julie Zimmermann
"As usual, prompt service from the staff at Char's office. Email question and reply within couple hours. So nice to handle business without calling some 1-800 number call center who knows where... Thanks"
We responded:
"Thank you, Julie, for your business and taking the time to share your experience. The team is ready to help and always tries to respond same day. "
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Ira Blossom

June 24, 2024

5  out of  5
rating by Ira Blossom
"100% Awesome! State Farm is the best insurance!!! Everyone is super helpful and always welcome questions and updates for all your policies! I recommend Char McLain-State Farm Insurance to all my family and friends!!!"
We responded:
"Thank you IRA, helping with your Renters insurance is our pleasure. We appreciate your business and your review. "
Profile photo of Hi Hi

Hi Hi

April 6, 2024

5  out of  5
rating by Hi Hi
"I normally don't enjoy dealing with phone calls with services, but I had no trouble asking questions and not feeling I was being rushed. Professional, kind, and really seemed to care about my needs as a first-time renter. Would highly recommend 10/10. Edit: been with them for over 3 years now. ♡"
We responded:
"Thank You, Jem said she enjoyed helping you too! Renters is so important I am glad it all worked out."
Profile photo of Linda Kenworthy

Linda Kenworthy

April 4, 2024

5  out of  5
rating by Linda Kenworthy
"This state farm office has been extremely helpful with all our needs."
We responded:
"Thank you, Linda you guys make helping with car and home insurance is easy. "
Profile photo of Linda D

Linda D

February 10, 2024

5  out of  5
rating by Linda D
"Char is simply the best!! She is always patient, friendly, knowledgeable and does what's best for YOU !!! Her staff are all GREAT TOO!!!! THANK YOU ALL😊"
We responded:
"Thank you Linda, I will share this with the team. Working with you is easy, and fun!"
Profile photo of Jesse Hodson

Jesse Hodson

November 20, 2023

5  out of  5
rating by Jesse Hodson
"I walked into this office a broken man....POOF!!! All my worries were fixed immediately and with s smile! I can't wait to do more business here with Char and her TOP NOTCH associates....Thank you and Happy Thanksgiving to Char and her staff👍!!! 🙂 FIVE STARS * * * * *"
We responded:
"Jesse, you are so funny! I wish I had the Poof power! My team is awesome and always happy to help. Thank you for choosing us and Happy Thanksgiving. Char"
Profile photo of Maggie Balagot

Maggie Balagot

November 9, 2023

5  out of  5
rating by Maggie Balagot
"Have had good service w/Char & her office staff."
We responded:
"Thank you, Maggie, we believe in providing great service on day one and every day after. We appreciate you. "
Profile photo of Michael Swope

Michael Swope

October 21, 2023

5  out of  5
rating by Michael Swope
"We moved out of state. We thought Char’s office was GREAT when we lived in WA but since experiencing other 4.5-5 star State Farm offices have realized that Char’s office may never be matched. I wish we could have her office back, even from 2,000 miles away."
We responded:
"Michael, this is the nicest review I have ever gotten, Thank you so much. We miss you guys too! "
Profile photo of Traci Brulotte

Traci Brulotte

August 25, 2023

5  out of  5
rating by Traci Brulotte
"State Farm takes care of my insurance needs to perfection! Thanks! Jaymee!"
We responded:
"Thank You Traci, my team and I hope to make working with Insurance as easy as possible for you. "
Profile photo of Steven Estergard

Steven Estergard

August 20, 2023

5  out of  5
rating by Steven Estergard
"Char and her staff are always very helpful."
We responded:
"Thank You Steve, your comments made our day. "
Profile photo of j. r.

j. r.

August 17, 2023

4  out of  5
rating by j. r.
"Have been Char at State Farm for years now. Char and her team are friendly and very easy to deal with. State Farm rates are good too."
We responded:
"Thank you, we are here to help. "
Profile photo of Evalynn Kling Barrett

Evalynn Kling Barrett

July 19, 2023

5  out of  5
rating by Evalynn Kling Barrett
"I moved back into the area after being gone for 20 years. I transferred my State Farm office to Char and her team. I wholeheartedly recommend this office. They are extremely knowledgeable, friendly, and patient. I feel relaxed knowing they are helping me get the most coverage and applicable discounts for my policy. You won’t regret working with them. Thank you Char and your amazing team!"
We responded:
"Thank You Evalynn, this makes our day! "
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Timothy Kruse

June 4, 2023

5  out of  5
rating by Timothy Kruse
"Great customer service"
We responded:
"Thank You Tim, that is our goal :)"
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nicole white

April 10, 2023

5  out of  5
rating by nicole white
"Best ever"
We responded:
"Thank You Nicole, Insurance isn't always fun, so at least we can help wherever we can. "
Profile photo of Tami Simmons

Tami Simmons

April 4, 2023

5  out of  5
rating by Tami Simmons
"Char and her team are the best. Their customer service is the best. Thanks for all their support."
We responded:
"Tami, we enjoy working with you and always happy to help. "
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Shellie Cox

February 7, 2023

5  out of  5
rating by Shellie Cox
"Always go above and beyond. Would most definitely recommend to anyone looking for insurance."
We responded:
"We try to treat everyone the way we would want to be treated. Thank you for your business."
Profile photo of Kandyce King

Kandyce King

February 6, 2023

5  out of  5
rating by Kandyce King
"Jaymee helped me on the phone today to start my own policy separate from my mothers account and she was very pleasant and informative. My mom has been going through this office for probably 20 years and we’ve always had a great experience with them:). Thank you!"
We responded:
"Kandyce, Thank you for your business and the kind words. Jaymee is great and always ready to help. "
Profile photo of Mikey Anderson

Mikey Anderson

January 25, 2023

5  out of  5
rating by Mikey Anderson
"Jaymee was very professional and quick helping me switch my insurance from Minnesota to Washington State. I would definitely recommend both agents Jaymee and Kara.........."
We responded:
"Mikey, thank you for review. Jaymee and Kara are both great and here to help whenever they can. Welcome to WA."
Profile photo of Peni Leilua

Peni Leilua

January 10, 2023

5  out of  5
rating by Peni Leilua
"Jaymee Thank for your help today. I really like your customer service was really fast and efficient. 10/10"
We responded:
"Thank you Peni , Jaymee is awesome and loves helping!"
Profile photo of Shaun Walchuk

Shaun Walchuk

December 31, 2022

5  out of  5
rating by Shaun Walchuk
"Thank you for always having great service and advice!"
We responded:
"Shaun, we are always happy to help and give advice when we can. Thank you for your business."
Profile photo of Tammy Walchuk

Tammy Walchuk

December 31, 2022

5  out of  5
rating by Tammy Walchuk
"Staff is always friendly and very informative with any questions or concerns I have."
We responded:
"Thank you, Tammy, my team treats everyone like they would want to be treated. I am thankful to have them. "
Profile photo of tanner mclain

tanner mclain

December 30, 2022

5  out of  5
rating by tanner mclain
"This State Farm agent is amazing and has great service and patience with her clients, and like a good neighbor, she is always there!!! P.S. thanks mom"
We responded:
"Haha Son, yes Mom is always there-drive safely!"
Profile photo of Bryan Prior Batts

Bryan Prior Batts

December 30, 2022

5  out of  5
rating by Bryan Prior Batts
"Charlene goes above and beyond anything I expect every time. She has a staff that are knowledgeable and have very welcoming team members"
We responded:
"Thank you, Bryan, we always try to help in any way we can. "
Profile photo of Michelle Miller

Michelle Miller

December 29, 2022

5  out of  5
rating by Michelle Miller
"Has been my insurance agent for over 10 years. Everyone in the office is very helpful. Quick to respond to my head on collision with a deer."
We responded:
"Michelle, sorry you tangoed with a deer but happy it all turned out. Thank you for your business, we are always happy to help in any way we can. "
Profile photo of Lori Smith

Lori Smith

December 29, 2022

5  out of  5
rating by Lori Smith
"Always helpful"
We responded:
"Thank you, Lori, we appreciate your business and are happy to always help. "